<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=317197068930974&amp;ev=PageView&amp;noscript=1">

Blog

Refresh your toolbox with TCN!

Culture of Collaboration: Courage

Step 3: STOP the Chatter and START the Courage. This is the third and final installment of our blog...

Culture of Collaboration: Moving Forward

Moving Forward with Creating a Culture of Collaboration - Step 2: STOP Complaining and START...

Culture of Collaboration

How to create and sustain a high-performance culture where collaboration, curiosity, and courage...

One Word

“Commit to the Lord whatever you do, and he will establish your plans.” Proverbs 16:3

Are We Creating A Culture Of Innovation

During my four decades of nonprofit service, I participated in countless conversations with board...

10 Leadership Lessons

This post is long and several of you will not read it all.  That will be ironic as part of what I...

The Unintended Lesson

A deep-throated growl dripping with fear and venom escaped the dog’s mouth as the man loosened the...

Strategic Ownership of Problems

Are you a great problem solver? If you are, you likely find that problems stick to you like static...

Recovering What’s Been Lost

Innovations to Relieve Staffing Burdens and Restore Sacred Presence

The Window of Perception: Seeing the World Through Our Own Lens

I can remember years ago reading an early newsletter put out by Stephen Covey and in an article, he...

Staffing – A Never-Ending Nightmare, or Is It?

We have all had the experience where we receive the phone call that another nurse has called in...

TCNtalks: Concise Wisdom

We are excited to announce that our podcast, TCNtalks, recently reached over 5,000 downloads! With...

The Power of Synergy

The Power of Synergy, The dream team: Finance and PhilanthropyHaving spent almost thirty years in...

The Space Between Stimulus and Response

As a working parent with young children, I know firsthand how challenging it can be to balance the...

Thank Goodness it's Monday: Creating a Positive Culture

Mondays often get a bad reputation as the start of a long workweek. However, imagine a workplace...

Mastering the Art of Re-Entry: The Key to a Less-Stressful Return from Vacation

Do you have any vacations planned this summer?  Summer is here and so I truly hope you do.  Stephen...

Value-based Care: A Cliché or a Reality?

I have spent nearly twenty years in healthcare focused on care delivery for patients with advanced...

The Knowing Mode Vs. The Learning Mode

If you were able to observe yourself, do you know what your question-to-statement ratio is on a...

The Tone at the Top

Recently, TCN hosted our quarterly Visioneering Council meeting.  Justin Vajko, of Dialog, was the...

Social Determinants of Health & Serious Illness: Understanding the Connection

Serious illnesses, such as heart disease, stroke, and kidney and lung disease are major public...

Mentors

Happy Valentine’s Day! I thought this was a good post to revisit because A) I am still asked about...

Quality Documentation Yields Results and Saves Dollars

Anyone reading hospice news or involved in hospice billing or compliance these days knows that the...

To Play or Not to Play A Role

One of Shakespeare’s most infamous lines is, “All the world’s a stage.”   Many may read his flair for...

One Word

“Commit to the Lord whatever you do, and he will establish your plans.” Proverbs 16:3

Managing the Serious Illness Population:  Aligning the Healthcare Ecosystem

“Quality is never an accident; it is always the result of high intention, sincere effort,...

Countering National Trends: Value-Based Visits and Hospice Growth

I am alarmed, and you should be as well: since the beginning of COVID, fewer Medicare Beneficiaries...

The Rhythms of Life and Work Life Blend

I wanted to revisit the idea of work life blend and reshare a couple of ways that I believe we can...

Authenticity is the new positivity

I grew up guided by the Lao Tzu quote: Watch your thoughts, they become your words; watch your...

Cyber Threats: Important Protections to Implement Now

One of the biggest worries hospices face today is the threat of a cyberattack. The healthcare...

As We Recognize Juneteenth

Juneteenth may be a relatively recent federal holiday, but its observance goes back much further....

Let’s change the Narrative

A few years ago, I had the opportunity to listen to a panel of physicians, hospital discharge...

The Power of Performance Excellence and Purpose: Lessons from Hospice

Teleios Collaborative Network, recently had four of their TCN member organizations in the top 50 on...

The Dash - The Canvas for Cause and Purpose

When I first wrote this blog, I was at my parents’ home in South Louisiana with my family, visiting...

One WORD

“Commit to the Lord whatever you do, and he will establish your plans.” Proverbs 16:3

Each year my...

5 Reasons to Gift Yourself an Executive Coach

Executive leadership coaching is distinct from subject matter specialty and organizational...

Symbols of Leadership

Symbols of Leadership And what they can teach us

The Five Most Important Questions You Will Ever Ask About Your Organization

I am often asked, “Chris, which book should I start with if I want to learn more about leadership?” 

When the student is Ready, the Teacher appears

Recently, I watched the film Kung Fu Panda 2 with my family. At the beginning of the movie there is...

Becoming a Leader You Would Want to Follow

As a proud graduate of Teleios University,I continue to use the leadership skills I developed in ...

The Importance of Questions in Sales

Almost all of us have experienced a time when we wanted or needed something very specific. We...

Accountability is Key – You Go First!

Accountability, by definition, is a willingness to accept responsibility for one’s actions, and the...

Pre-call Planning for Success

Last month, I led TCN’s bi-annual Growth Immersion, a sales training offered exclusively to...

We Were Friends, Now I Am Your Leader, Now What? Part 2

Now what, indeed! We have explored this topic in our podcast and in Chris Comeaux’s part one of...

Diversity, Equity and Inclusion (It is still about race)

We are excited to introduce you to our guest blogger, Teressa Townes. Teressa is the Director of...

We are Stronger Together! Co-Creating High Performance Organizations

Imagine if your organization was fully able to live its mission with confidence and competence....

We Were Friends, Now I Am Your Leader, Now What?

Recently in TCN Talks podcast, I interviewed Christine Lau, RN, LCSW, APHSW-C, about the challenge...

Jan Scott: A Volunteer with Vision

"Volunteering is a chance for me to give back and hopefully make a difference. I am lucky to be...

Hang 10 – The art of riding the wave of value-based transformation

Growing up in Minnesota, surfing was not a sport that was native to my geography; however, my love...

Tackling the Information Blocking Rule! Enhancing Patient & Provider Access to EHI

Consider this – On April 6, you get a medical records request from a patient who asks for their...

The Tone at the Top

When I was a young auditor in my first job out of college, I had great mentor and managing partner.

Listening From The Inside Out

Imagine each night after you brushed your teeth, you went to your favorite chair, sat down, closed...

Record Drop in Cancer Deaths for Second Straight Year in U.S.

We celebrate World Cancer Day this month with record drop in cancer deaths for second straight year...

Introducing you to our podcast TCNtalks

The audience for our TCNtalks podcasts is wide ranging as the sessions will appeal to hospice,...

The Importance of Sharing Financial Information

Today, more and more organizations are opening their books to share their financial information...

Communication & Collaboration – Make-or-Breaks for Solid Teams

How goes it, friends?  I’m Rochelle and potentially a new face for you as part of our TCN team.  

...

Radical Times Require Radical Self-Care

What is going on with our dedicated healthcare workers? Have you spoken with anyone who works in...

Unpacking Your 2020 Baggage

What a long, strange trip it’s been…

I have always loved New Year’s Day, and certainly never more...

The Speed of TCN

Years ago, I had a PowerPoint slide that had these cool dials on it and the animation would make...

DNR, Hold the Stuffing, Please.

Whether you are a turkey-lover or practice a meat-free diet, chances are when you sit down to...

The Simulator – the Benefits of Real-Time Roleplay

A few weeks ago, we conducted our fall TCN Leadership Immersion Course. We were thrilled to have...

Hospice Growth Despite COVID

Since mid-March, I have heard many hospice leaders share that their organizations have been unable...

How to be a “Zoom Rockstar”

Do you remember back a long, long time ago when a phone call was pretty much how you got things...

Ring the Bell:  How to implement the New Hospice Addendum!

Hospices are on the hook for all items, services, and drugs related to the patient’s prognosis....

The Cilantro Leader

couple of months ago I ordered my groceries online and went to pick them up as I have done a...

Leading through Change

It has been said that success is frequently determined by the ability to adapt and respond to the...

How to Manage Work / Life Blend During COVID (and probably afterwards)

Several years ago, I wrote a blog on the rhythms of life. It was the collective wisdom I have...

Creating Meaningful Connections in the Virtual World

Telehealth is here to stay!!

By removing barriers of time and distance, and most recently to...

The Knowing Mode vs. The Learning Mode

You may have seen our tribute to Dr. Lee Thayer several weeks back. We were honored to give an ode...

COVID 19 Fear, Facts, and Staying Calm in the Storm

NEWS ALERT!: COVID 19 lives for 3 days on surfaces! COVID 19 can spread 30 feet with a cough...

A Culture of Philanthropy

Over the years, I have spoken with many people including foundation directors, development...

You Can’t Get the Fruits Without the Roots

{% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True,...

We Can Do All Things

I write this post somewhat reluctantly, but I feel compelled to do so because it is such a...

This Is What We’ve Been Training For

“I wish it need not have happened in my time," said Frodo. "So do I," said Gandalf, "and so do all...

This is Serious – Take it Seriously and Prepare

What in the world is going on? I am sure you have said those words these past two weeks, I know I...

Leadership During Times of Crisis

Today, in the midst of the chaos and unpredictability we’re all experiencing, a friend shared an...

A Bit of Math

What is the difference between a $2.2 million settlement, and a 110k fine? The answer is: an...

Social Media: Our Own TV Broadcasting Station

I recently did a webinar on the topic of email: how we use it, and how to use it better. 

Structuring a Great Chart of Accounts

An organization’s financial accounting system has the potential to hold incredible amounts of...

FYI/FR/FD/FA: The Email Rules of the Road

I spent some time over the holidays reflecting on the past year and trying to identify areas where...

Mentors

Happy 2020!As we go into a new year and on the heels of the Cause and Purpose blog post, many of...

Are You Prepared to Weather the Storm?

Charles Kettering said, “Every time you tear a leaf off a calendar, you present a new place for new...

Vision

As we finish unpacking the 7th Fundamental: Cause and Purpose, I’d like to place a focus on the...

Hustle & Bustle of the Season: The Need for Hospice Takes No Holiday

Across my years of having worked at the senior sales leadership level for hospice organizations, I...

Grandma Downloads An App

If I know one thing it’s that my Grandma loves living in the beautiful mountains of Western North...

Roles

One of Shakespeare’s most infamous lines is, “All the world’s a stage.”Many may read his flair...

The Weekly Update:  Power of Intentional & Reliable Communication from the LEADER

We look forward to the yearly Employee Engagement survey and shake our heads in wonder when the...

Sixth Annual National Summit on Advanced Illness Care

What We All Want

We all want Americans with advanced illness to receive comprehensive,...

Mission Moment:  Providing Hospice Patients the Opportunity to Travel

A grandchild’s wedding. A second honeymoon. One last trip to your favorite vacation spot. These are...

Core Values

As I shared in my last blog, I have come to believe there is a 7th Fundamental that should be part...

Keeping an Eye on Organizational Risks

Compliance – that’s a word that causes many people in all types of industry to flinch. But in...

Teleios Collaborative Network supports Community Based Palliative Care

Elaine has experience working as a palliative care RN in a hospital where structures and support...

Crisis Communication – It’s not for the faint of heart.

I have been asked several times over the past few months about crisis communication. Thank...

Mission-Driven Growth In Hospice: Why Sales Shouldn't Be A Bad Word

In 2005, I began promoting hospice services in my community because I thought, “I love hospice, and...

Cause and Purpose: The 7th Fundamental of Every Great Organization System

Stop the presses: there is a 7th Fundamental!

Thanks to the feedback several of you have given me...

The Evolution of the Executive and Executive Assistant Relationship

The Evolution of the Executive and Executive Assistant Relationship: The Ingredients. Arguably the...

The Interview

The story of the day that changed my life and set me on my path to cause and purpose.

Understanding Credentialing Services

Credentialing is a loaded term.It means different things to different people.If 10 different...

The Weekly Review: the 6th Fundamental of every great organization system

This is the last installment of the 6 Fundamentals of every great organization system. In prior...

Value-Based Payment

I am sure that all Americans awoke on the morning of April 22 and waited with bated breath for the ...

Contacts: The 5th Fundamental of Every Great Organization System

This is our 5th installment of the 6 fundamentals of every great organization system. Please read...

The Hospice Medicare Carve-In

What the heck is a Carve-in?It is the opposite of what Hospice providers have enjoyed for the past...

The Rhythms of Life and Work Life Blend

We will take a break this week from the Fundamentals of Every Great Organization System and resume...

The Lifelong Learning Journey:  The road less traveled?

A commitment to “lifelong learning” has often been touted as a critical attribute of both great...

The 4th Fundamental of Every Great Organization System: The Reference System

Years ago, John Maxwell developed leadership lessons which he distributed via CDs. One of the...

Serious Illness in Rural Communities

Mrs. H. was surprised with her diagnosis of breast cancer that had spread to bone. Her oncologist...

The third fundamental of every great organization system: The Intake System

We are in a blog series for what I call the 6 Fundamentals of every great organization system. Our...

High Performance Leadership Systems In Healthcare: The Science To Back The Hype

Low ROI, frustration, and an increased employee turnover rate are all not just common symptoms of a...

Self Mastery: The Leader's Secret Weapon

"One can have no smaller or greater mastery than mastery of oneself." ― Leonardo da Vinci

With the...

The second fundamental: the task list

Our current blog series focuses on what I refer to as: “The 6 fundamentals needed for a great...

The calendar the 1st fundamental of a great organization system.

The calendar the 1st fundamental of a great organization systemIn our last blog we mentioned that...

The Role of the CEO 7 M's

These are challenging times where it seems there is a dearth of leadership in every industry,...

One Word That Will Change Your Life In 2019.

Michelle Webb, our TCN Chief Learning Officer, introduced to several of us a book called One Word...

What If I Could Give You 10 Additional Years On Your Life, Would You Be Interested?

What if I could give you 10 additional years on your life, would you be interested? Well who...

The Duke Endowment Invests in Non-profit Advanced Illness Care Model

HENDERSONVILLE, NC – The Teleios Collaborative Network, through its member organization Four...

Leadership Systems Are Essential

Have you ever tried to do something and you found that you did not have a system to approach it?...