Teleios Blog

Last month, I led TCN’s bi-annual Growth Immersion, a sales training offered exclusively to not-for-profit hospice providers.  We had considerable issues with our audiovisual equipment.   And, when I say, “considerable issues,” I mean that, if it could have gone wrong, it did. Despite the many challenges of technology, our participants gave us overwhelmingly positive feedback about the content and felt that their time had been well spent in our training. 

We are excited to introduce you to our guest blogger, Teressa Townes.  Teressa is the Director of Finance and Patient Information Systems at one of our member agencies, Hospice of Rockingham County.  You will soon see that she is an incredibly talented writer and we are grateful for her insight and contribution. 

Imagine if your organization was fully able to live its mission with confidence and competence. Imagine that everyone in your organization was truly had by their cause and daily exceeding goals. Imagine what it would be like to have a high-performance organization. If you are like me, positively impacting lives daily is the best part of waking up. Through Teleios Collaborative Network’s partnership with our organization, our goals are realized, and lives are positively transformed.

Recently in TCN Talks podcast, I interviewed Christine Lau, RN, LCSW, APHSW-C, about the challenge of going from a peer to the leader of a team.  Watch podcast here.  What follows is a blog from me and then Christine will follow with a blog of her own on this timely topic.

"Volunteering is a chance for me to give back and hopefully make a difference. I am lucky to be able to put my organizational, and technological skills to good use. What I do for TCN affords me a chance to continue to develop new skills and build on existing knowledge while feeling involved with a wonderful, worthwhile cause and hopefully help make an impact."

Growing up in Minnesota, surfing was not a sport that was native to my geography; however, my love for skateboarding, snowboarding, and wakeboarding naturally drew me in. Let me offer a brief disclaimer and say that I have not mastered the art of surfing so much of what I share below about surfing is rooted more in theory than practice.  I will use my limited surfing experience to outline how the discussion around mastering value-based care is not all that different.

Consider this – On April 6, you get a medical records request from a patient who asks for their records to be sent so they can access them on their smartphone. What is your first thought?

• “HIPAA allows me 30 days to fulfill this request, so I will get to it when I can.”
• “I guess I could send the records to the patient’s email if they want to access them from their phone.”
•  “I think our EHR has a patient portal function, but I’m not sure we ever turned that on.”

When I was a young auditor in my first job out of college, I had great mentor and managing partner.

Imagine each night after you brushed your teeth, you went to your favorite chair, sat down, closed your eyes, and saw yourself going through the day you just had; however, imagine magically that your body was able to give you feedback about the decisions you made… Let's pretend that you had a very relaxing day and accomplished everything on your task list and even made time for a nice walk while you listened to your favorite audible book. Hahaha. This is starting to get comical. Let's try that again a little more realistic this time!