SUPPORT SERVICES

Specialized support for the Freedom you need.

• Billing

  TCN’s billing services greatly benefit Members who lack resources in this area.  TCN’s billing subject matter specialists have expertise in billing for hospice and palliative care and can assist your team with billing and collections or handle the entire process for you based on your coding.

• Business Intelligence

  TCN’s Business Intelligence services can streamline your various data platforms and provide benchmarking through:

  • Creation, development, and analysis of reports and dashboards to assist Hospice’s operations and leadership; and
    
    
  • Development and maintenance of best practices for reporting to assist Hospice in decision-making and ensuring the data provided is accurate, consistent, and effective.

• Compliance

  TCN provides Compliance services in areas such as external payer audit response and compliance investigations.  A library of regulatory resources and technical assistance information will be available for Members to seek answers and guidance on challenges faced each day.  A quarterly Compliance Forum gives Members an opportunity to connect and learn from each other.

• Contracts & Risk Management

  TCN can help offload the burden of drafting and negotiating contracts that meet regulatory requirements and help identify, mitigate, and manage its Members’ regulatory, liability, and other areas of risk.  Plus, TCN’s Contract Master Toolbox is available to all Members and boasts the contract and other templates hospices need for general operations and specialized areas of risk.

• Credentialing

  Credentialing services is the first step in patient safety and the first link in the revenue chain.  The credentialing process initiates the gathering of provider data that will be used for credentialing and privileging the provider with your organization.  It also enables payer enrollments, facility credentialing and privileging, billing, and provider directories. Credentialing manages, tracks, and maintains the data, rather than asking the provider to complete successive applications repeatedly, allowing them to do what they do best – provide excellent healthcare.

   

• Development & Process Automation (DPA)

  • Microsoft 365
    The Microsoft 365 suite contains a powerhouse of tools right at our fingertips.
    
    The key?  Knowing how to leverage those tools to serve us and our teams effectively.  Together, we can partner all that potential with execution.  Let our team guide you through the software available to you and get those toolboxes kitted out, putting the dollars you’ve invested to their highest use.
    
    
  • SharePoint
    The SharePoint Modern Experience enables us to embrace the power of collaboration on an elevated scale with both internal and external personnel. 
    Let our team serve as guides in your adventure into SharePoint.  Whether you’re still at base camp or you’ve ventured a bit up the mountain, our knowledgeable team can serve in making sure you reach the top with quality sites, tool implementations, and workspace structures with security being a central focus.
    
    
  • Process Automation
    TCNs DPA Team can leverage Power Automate and other Microsoft suite programs to make business workflows more efficient for some of those repetitive or overwhelming tasks.

• Financial Services

  • Accounting
    TCN offers a robust suite of Financial Services and can perform all accounting functions, including monthly close processes and preparation of all monthly financial statements, including income statements, balance sheets, and executive summary with key performance indicators.
    
    
  • Accounts Payable
    TCN can perform all Accounts Payable functions essential to your organization’s success, including invoice processing and scanning, payment processing, vendor record management, and travel and expense reimbursement.
    
    
  • CFO or VP of Finance
    TCN can provide financial leadership for Members through a CFO or VP of Finance Services model.
    
    Through the CFO model, TCN provides:
    • Improved financial reporting to the Member’s CEO and leadership team
    • Completion of special projects and pro forma
    • Collaboration with leadership to develop annual budget
    • Gather information to assist in completion of cost report and annual audit
    • Collaboration with the Member’s leadership team to develop action plans to improve financial performance on an ongoing and incremental basis
    • Lead organization through exercises in financial forecasting and simulations
    • TCN Network Benchmarking
      
      
  • In addition to the deliverables of the CFO model, TCN’s VP of Finance model provides its Members with:
    • Timely financial reporting monthly that results in clean audits with no material audit adjustments
    • Strategic participation in board, leadership, and other meetings
    • Mentorship so that the Member’s team better understands financial concepts and can better drive positive outcomes

• Foundation/Philanthropy Services

  • Capital Campaign
    Capital Campaigns are intense fundraising efforts.  TCN offers Capital Campaign Services designed to build an organization’s assets and capacity by assisting with multiple campaign tasks, such as writing policies and procedures, writing a case for support, identifying and maximizing naming opportunities and training leadership teams and boards.
    
    
  • Gift Processing
    Daily gift processing can be a laborious process.  TCN offers gift processing for those members who utilize Blackbaud’s RENXT and ETapestry Platforms.
    
    
  • Grant Prospecting
    In this ever-changing environment in order to receive grants you must have access to the most current and complete information about grant makers and their areas of interest.  TCN can complete the research for you and provide you with a list of top grant prospects and recommend initial grant ranges to discuss with program officers.

• Growth Leadership Services

  TCN will be supporting Member Organization’s growth efforts.  TCN Growth Leader will coach the growth team to hold them accountable in their use of consultative growth and grow referral volume, in support of helping the organization to achieve growth in census.

  • Assess performance, skillset, and productivity to properly compose the Growth Team to achieve organizational growth.
    
    
  • Conduct market analysis: develop growth strategy and goals by territory.
    
    
  • Through PlayMaker, monitor and assess growth team members’ progress.
    
    
  • Hold Growth Team members accountable to achieve company goals.
    
    
  • Provide in the field coaching/training sessions and timely feedback with Growth Team.
    
    
  • Provide in-services and training to Growth Team.
    
    

• Human Resources

  • Executive Search
    If you have a need for recruiting an Executive Leader, TCN offers complete Executive Search Packages.  TCN Executive Recruiter Team will:
    • meet with you to learn what is most important to you and keep you informed along the way;
    • develop the plan for recruiting the best talent for your role;
    • market the position strategically and professionally orchestrate the entire process;
    • conduct all interviews and recommend finalists for your team to interview.
      
      
  • Payroll Processing
    An effective and efficient payroll process ensures that employees are paid accurately and consistently and gives HR the chance to focus on other aspects of their job.  TCN offers payroll processing.
    
    
  • Recruitment
    Are you experiencing challenges with recruiting skilled staff members?  According to 35% of recent survey respondents staffing is the greatest challenge in the hospice industry currently.  TCN offers a solution – a Recruiter – who can support your organization in recruiting all levels of positions, both clinical and nonclinical.
    
    
  • Salary Surveys
    Salary surveys help to ensure that employees are paid at competitive rates.  By reviewing reputable market data by location and position and providing you with reports, TCN can assist you in an area that is sure to improve employee retention.

• Information Technology (IT) Services

  TCN provides IT support and managed services allowing Members to focus on what matters most and stop worrying about IT.  We work closely with the Member to design a customized service plan that meets its unique needs.  IT Services help Members realize the full benefit of their IT investment by: 

  • Proactive IT Management approach to stay up to date, relevant and secure 
    
    
  • Technology Officer Services
    
    
  • Infrastructure as a service
    
    
  • Cyber Security risk reduction and expertise and services
    
    
  • Hardware purchase and procurement

• Marketing

  • Graphic Design
    TCN's Marketing Team provides a full suite of graphic design services.
    
    
  • Photography
    Whether you need headshots, photos for a brochure or photos that capture a special event, TCN can offer you a solution.
    
    
  • Videography
    Are you in need of a promotional video for social media, a video of a guided tour of your facility, or a video to commemorate a special event?  TCN's Marketing Team can assist you.
    
    
  • SalesBrain
    Competition is increasing daily!  We, as nonprofit organizations, must be at the top of our game not just with the care that we provide but also in the way that we market.  SalesBrain offers the only persuasion model based on the latest research on the brain and psychology called NeuroMap and has been taught to over 200,000 executives worldwide.
    
    
  • Social Media
    TCN's Marketing Team can help you take your social media to the next level by handling your posts for you.

• Serious Illness/Palliative Care Operations

  Growing and managing successful and sustainable Serious Illness/Palliative Care Program can be challenging.  Our TCN Subject Matter Specialists can support in any stage of a Serious Illness Practice Management including:
  
  

  • Practice, Market, and Payer Readiness Assessments
    
    
  • Practice operational planning, budgeting, data, and analytics
    
    
  • Practice Management services
    
    
  • Clinical Operations model design, implementation, and support
    
    
  • Patient/Family satisfaction program implementation
    
    
  • Care management platform
    
    
  • Provider onboarding, training, and management support
    
    
  • Electronic Health Record selection, implementation, and optimization support
    
    
  • Professional Management of Serious Illness Practice