Teleios Blog

What We All Want

We all want Americans with advanced illness to receive comprehensive, high-quality, person-and family-centered care that is consistent with their goals and values and honors their dignity. But this can’t be achieved without advances on many fronts – empowering consumers, changing the health delivery system, as well as improving public and private policies, and enhancing provider capacity.

A grandchild’s wedding.  A second honeymoon.  One last trip to your favorite vacation spot.  These are all moments that we want… and that our patients and their families deserve.  Through a little coordination, hospices are uniquely positioned to make these moments happen.

As I shared in my last blog, I have come to believe there is a 7^th Fundamental that should be part of everyone’s organization system: cause and purpose. Without cause and purpose, the other elements of an organizational system are essentially null. Cause and purpose provide the basis by which the other fundamentals can be built. I shared in the post that there are several components that are helpful to think about when defining your cause and purpose: specifically, having a personal Mission Statement.

Compliance – that’s a word that causes many people in all types of industry to flinch. But in today’s heavily regulated healthcare world, it is a word that we need to be using more often. Hospice, in particular, is receiving a great deal of scrutiny with the recent release of two Office of Inspector General (OIG) reports:
(Click on the following to review reports) Hospice Deficiencies and OIG Safeguards.

Elaine has experience working as a palliative care RN in a hospital where structures and support are in place. She is excited to graduate with her NP degree and to be hired to start one of the first community based palliative care programs in Louisiana; but,she is overwhelmed with thinking about all the decisions and process that needs to take place.

Hendersonville, NC August 12, 2019: Teleios Collaborative Network (TCN) announced the addition of The Hospice of Baton Rouge to its network.  The Hospice of Baton Rouge has been meeting the end-of-life care needs of the Greater Baton Rouge Metropolitan area since 1984. 

In 2005, I began promoting hospice services in my community because I thought, “I love hospice, and I can talk about our care all day long.”  Unfortunately, this train of thought enabled me to be successful with only some of my Referral Partners in the marketplace.  I was in a competitive market, and though I produced significant growth for my hospice provider, I wanted to become the best.

Stop the presses: there is a 7^th Fundamental!

Thanks to the feedback several of you have given me on the last blog titled “The Interview”, which had a focus on cause and purpose, I realized something – there is a 7^th Fundamental to every great organization system, and that fundamental is cause and purpose.

The Evolution of the Executive and Executive Assistant Relationship: The Ingredients. Arguably the most important aspect of the Executive and Executive Assistant (EA) relationship is their ability to jointly function as a team.  When an Executive views their EA as a business partner and not solely as a support function, the team gains power.  The successful construction of a team requires effort and commitment from both parties.  Trust, communication, empowerment, delegation, and an exchange of expectations must be earned, contributed, and exercised mutually. The greater these components are exercised by each, the greater the return on investment.