I’m Worried About My Staff Is There Something I Can Do?
In this podcast, Chris interviews Lara McKinnis, MS, MT-BC, Music Psychotherapist and Professional Development Specialist for TCN about the...
In this podcast, Chris interviews Janelle McCallum, Chief Clinical Operations Officer of TCN to discuss a very thought-provoking subject:
What do Love & Strategy have to do with CAHPS scores?
After many trials and errors trying to figure out why CAHPS scores did not seem to reflect what we often have heard about our “great hospice care,” Janelle McCallum created a framework called “The 5 Gems of Quality”. It is based on two paths: Love and Strategy. Both matter when it comes to excellent CAHPS outcomes.
Our Guest
Janelle McCallum
Chief Clinical Operations Officer
Teleios Collaborative Network
Our Host
Chris Comeaux
President & CEO
Teleios Collaborative Network
Quote:
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou
What's Love Got To Do With It?
Prepare to delve into the transformative potential of love within the healthcare sector with our esteemed guest, Julie Kennedy Oehlert, the Chief...
What's Driving Change in End-Of-Life Care for February 2025
New Episode of TCNtalks: What's Driving Change in End-of-Life Care in February 2025In this episode, Chris Comeaux and Cordt Kassner, PhD—Publisher of