In this podcast, Chris interviews Michelle Webb, Clinical Assistant Professor of Nursing, Certified Cultural Intelligence Facilitator, and Unconscious Bias Coach for Duke University School of Nursing.
Chris and Michelle talk about the reality of the staffing crisis and how it is not going to improve. They discuss, given this reality and challenge, what it will require of leaders: a polarity of thinking. Think both/and, not either/or thinking. Chris draws the comparison of how polarity of thinking is like an analogy Teleios uses often which is the Vision of the Eagle, thinking on two different axes at once.
For staffing, leaders need to think differently in order to ensure nurses perform to the maximum extent of their license. This will also require thinking and anticipating the systemic impacts of that occurring, which may result in new disciplines being developed. Also, it will require of leaders and staff to think about how we innovate care models. All of this sounds difficult, maybe even impossible, but the necessity of the ongoing staffing challenge today and in the future must be met by leaders and staff together. All of this type of thinking is going to be required.
A great quote from the podcast Michelle says, “We must look where we have abundance?” That’s a great thought prodder given the staffing challenges that exist throughout the hospice and palliative care segment but right on point. The same ole thinking of “we are short staffed, and we look forward to it just getting better,” is not going to get you there.
This is a great listen and thinking opportunity for staff and leaders as there probably is no greater challenge in all of healthcare today than staffing. Join us, this is timely and relevant.
Michelle Webb Clinical Assistant Professor of Nursing, Certified Cultural Intelligence Facilitator and Unconscious Bias Coach for Duke University School of Nursing
Michelle Webb is an Assistant Clinical Professor in the Duke University School of Nursing. Dr. Webb earned her BSN from Indiana University, an MSN from The George Washington University (Nursing Leadership and Management) and her DNP from the University of Minnesota. She has diverse nursing practice and leadership experience and has held executive leadership positions in behavioral/psychiatric-mental health, home health, acute care, and hospice care. She is a member of the American Nurses’ Association, North Carolina Nurses Association, National Black Nurses’ Association, Sigma Theta Tau International Honor Society of Nursing, and the Hospice and Palliative Nurses’ Association. She currently serves as the President-Elect of the Hospice and Palliative Nurses’ Association Board of Directors. She is a Board-certified hospice and palliative care administrator and national ELNEC Train- the-trainer Core Faculty for the Hospice and Palliative Nurses’ Association.
Her scholarly and research interests include: African American women’s health issues, cultural intelligence, end-of-life nursing education for undergraduate students, graduate students and practicing professionals, innovation in nursing and healthcare delivery systems, and interprofessional education and practice.