---
title: What do Love & Strategy have to do with CAHPS scores?
description: "In our latest podcast: Chris Comeaux interviews Janelle McCallum, Chief Clinical Operations Officer of TCN to discuss a very thought-provoking subject:   What do Love & Strategy have to do with CAHPS scores? "
---

[TCNTalks ](https://www.teleioscn.org/tcntalkspodcast)

# [What do Love & Strategy have to do with CAHPS scores?](https://www.teleioscn.org/tcntalkspodcast/what-do-love-strategy-have-to-do-with-cahps-scores)

 Written by [Chris Comeaux](https://www.teleioscn.org/tcntalkspodcast/author/chris-comeaux) | 6/1/22 6:00 PM

 

In this podcast, Chris interviews Janelle McCallum, Chief Clinical Operations Officer of TCN to discuss a very thought-provoking subject:   

What do Love & Strategy have to do with CAHPS scores? 

After many trials and errors trying to figure out why CAHPS scores did not seem to reflect what we often have heard about our “great hospice care,” Janelle McCallum created a framework called “The 5 Gems of Quality”.  It is based on two paths:  Love and Strategy.  Both matter when it comes to excellent CAHPS outcomes. 

 

Our Guest

<https://www.teleioscn.org/janellemccallum>

[Janelle McCallum  
Chief Clinical Operations Officer  
Teleios Collaborative Network](https://www.teleioscn.org/janellemccallum)

 

 

Our Host

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**[Chris Comeaux](https://www.teleioscn.org/chriscomeaux)  
**[President & CEO](https://www.teleioscn.org/chriscomeaux)  
[Teleios Collaborative Network](https://www.teleioscn.org/)

```
 
```

 

Quote:

*I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.  - Maya Angelou *

 

 

 

[View full post](https://www.teleioscn.org/tcntalkspodcast/what-do-love-strategy-have-to-do-with-cahps-scores)

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